Helminth provider reviews
- The providers are listed according to the overall star rating that each has achieved based on customer reviews. The companies with the highest scores are presented first.
- The reviews for each company are presented in reverse chronological order, with the latest review shown first.
- We do not disclose reviewers' full name, email or location.
- These reviews should be considered in conjunction with the full details of the services offered by each company as shown on the Helminth providers page. The providers each offer different organisms, services and pricing options and, while most sell helminths by the dose, some sell a total care package covering 1 or 2 years.
- Providers for whom an adverse review is submitted will be sent a copy of that review before it is published and invited to provide a response for publication here, along with the review. (Policy introduced in March 2021.)
- If you have any questions about provider reviews, please contact us.
★★★★★ Very professional service
By Adam, 17 Sept 2021
Couldn't fault these guys, service is professional, replies are prompt and they sent out a free replacement when my batch wasn't viable due to Covid shipping times. Every other batch has arrived quickly and been viable. Would highly recommend.
★★★★★ Excellent provider
By Adriano, 26 Aug 2021
Symmbio's work is excellent! It would be perfect if they had the option of tracking shipment.
★★★★★ Excellent businessman
By Matt, 9 Nov 2020
Symmbio was very helpful in guiding me through the process. Shipping was very fast! When a dose came in that did not appear to be viable (probably shipping conditions that incredibly hot week in Texas Summer) he was very prompt in shipping a new dose. Would definitely recommend as well as use again if I ever need to.More reviews...
★★★★★ Couldn't be Better
By Alan, 19 Aug 2020
Simon has gone well above and beyond the call of duty in being helpful. I couldn't have conceivably asked for anything more.
★★★★★ Amazing service and amazing help!
By Andrew, 17 Aug 2020
Simon was very helpfull. He went above and beyond to help me get payment in and to fill me in on the new information relating to helmenthic therapy. I have been using helmenthic therapy for several years and had done all my research way back when, when they didn't know as much about it as they do now. He helped me to understand how I can get the same results with much less side effects. And since I purchased a years worth of helminths at once he gave me an amazing bulk deal. Very professional and caring.
★★★★★ Great customer service, very responsive via email
By Diane, 25 Jun 2020
Simon has been so responsive via email. Any time I send him a question, he replies within 24 hours. Great customer service!
★★★★★ Realiable service and good contact
By Ryszard, 12 May 2020
I've been a regular client of Symmbio. The communication with Simon is very good. I had no issues with delivered TTO and NA. I can highly recommend them.
★★★★★ Helpful, conscientious, and speedy provider
By Kathy, 12 May 2020
I have nothing but good things to say about Symmbio. This provider always answers my questions in a timely fashion and fills my requests quickly. When my helminths were dead on arrival (this happened one time only) Symmbio replaced them without charge.
★★★★★ Would still use Symmbio if I was starting therapy all over again
By Scott, 11 May 2020
Symmbio has always been responsive to emails and they send shipments out promptly. I always receive doses between 2-3 weeks from requesting them. I plan to use Symmbio for this therapy going forward.
★★★★★ Great provider and very helpful
By Rosel, 26 Feb 2020
I've had a fantastic experience with Jason at Symmbio. Quick responses, very helpful, and my first dose arrived in two weeks. This is my second round of hookworms (NA), after an initial round starting five years ago. The Symmbio folks are much more responsive and much more cost effective than my first provider (Autoimmune Therapies). Using Bitcoin was a pain but it was well worth the hassle and learning curve for the great service.
★★★★★ Great communication and service
By Cynthia, 18 Dec 2019
Professional, knowledgeable, prompt communication!
★★★★★ Symmbio has been a great partner for me
By Christy, 23 Aug 2019
I have been working with Symmbio for a little over a year now and I have nothing but good things to say about them. They are always quick to respond to my questions and concerns. My doses take between 3-4 weeks to receive and if there are any delays or concerns, they are very quick to ship a replacement dose. I will agree the Bitcoin was a learning curve for me but now that I did it once, the second time was a breeze. I would definitely recommend Symmbio to anyone looking for a helminth provider.
★★★★★ Trustworthy, good hand holder for newbies
By Terri, 19 Jul 2018
Corresponding with Simon at Symmbio was always easy. Quick to respond. Patient in answering my questions. Always helpful and very professional. Deliveries were always on time. Properly packaged. And email support definitely surpassed my expectations.
★★★★★ Extremely Professional and Convenient
By Matthew, 31 May 2018
Symmbio makes the initially intimidating process of purchasing helminths easy. This provider has been very responsive to my emails, sends doses out very quickly after I order, and the package arrives right on time. The price is also very reasonable for the incredible service being provided. Each dose of helminths that I have ordered so far has been alive and effective.
★★★★★ Great provider and truly cares
By Casi, 14 Feb 2018
The doses I purchase are for a very young child and this provider was very detailed in his responses to my questions and concerns. I needed to know I could really trust the company and I can. The doses arrived alive and well.
★★★★★ Highly Recommend
By Isabelle, 13 Feb 2018
Symmbio has been an absolute Godsend. They're honest, responsive, they sell both NA and TTO, their prices are good, and they get the worms in the mail quick. I feel comfortable recommending Symmbio to anyone interested in HT.
★★★★★ Fantastic Experience!
By Amy, 4 Oct 2017
Amazing customer service -- they were with me the whole way and for every single step. Great price, fast shipping, and all around great people.
★★★★★ Very affordable company to begin helminthic therapy with
By Greg, 14 Sept 2017
Received delivery in well packaged envelope in a little over 2 weeks. Developed a small rash next day showing their viability. Overall a positive experience. Will now wait 3 months and then request another shipment.
★★★★★ Excellent service
By Gerardo, 7 Aug 2017
My order was dispatched to AU Melbourne within a week or so, clear instructions included and contact details to report any issues.
★★★★★ Simply the best. Responsive, reliable and helpful.
By Cookie, 7 Aug 2017
Everyone driven to seek Helminthic Therapy is filled with questions and apprehensions and I am no exception. Symmbio and Simon provide solid and responsible answers and superior products in a timely manner. I am very confident moving forward.
★★★★★ Very responsive
By Chris, 4 Aug 2017
I signed up for the '3 doses for a discounted price' which is a very good deal. Simon was always very responsive. He shipped when he said he would. The package took about 2.5 weeks to arrive in the US. I was concerned that they might not have survived such a long trip, but when I applied them, I got a very strong itch and rash, so I know they were healthy! I'm happy to recommend this company.
★★★★★ My new favorite
By Tabor, 12 Jul 2017
It was 14 days from when I sent my payment to the NA showing up. They were viable. I will use them again.
★★★★★ Responsive and helpful
By Jeff, 29 May 2017
Very responsive, kept me informed. I purchased the '3 doses' option, and I have ordered and received two doses, so far. They were helpful when deciding how to initially proceed, and my orders have been handled efficiently. They have kept me informed of the status of my orders, and responded to e-mails quickly. Instructions were complete and easy to follow. Highly recommended.
★★★★★ Ticks all the boxes
By John, 23 Feb 2017
Symmbio provide a friendly, reliable and professional service with prompt shipping. This ticks all the boxes for me and does everything I need.
★★★★★ Service is excellent
By Tracy, 20 Feb 2017
I've been dealing with Symbio for 6 months now and have received two doses of NA from them. Their system of pay-as-you-go is fairer and safer than the huge upfront payment required by my previous provider (AIT). So far the service is excellent and I can't fault them.
★★★★★ Helpful and friendly
By Denny, 20 Feb 2017
My experience with Symmbio has been excellent. We received 3 separate doses of various sizes of NA. Each time we counted the exact number of red marks to correspond with the ordered dose. Simon is very helpful and friendly. I can tell that he cares about his customers.
★★★★★ A Five Star Service
By Jen, 19 Feb 2017
I have been extremely pleased with Symmbio so far. My NA is currently on it's way, so the process is only just beginning, however Simon has been very helpful and has always returned my emails within 24 hours. He also shipped my order immediately after receiving payment. This is a stark contrast from the (albeit limited) experience I had with AIT, where emails were not returned for weeks in some cases. Regardless, I just wanted to provide some feedback on Symmbio, and it has been five star service so far!
★★★★★ Awesome service! - a great man
By Bartek, 12 May 2022
I'm happy to use his services. I have ordered several times and every time everything went smoothly. I chose Max because of the most reasonable price and direct good contact. Once i got a dead batch which was a bit contaminated and for that reason another one was sent to me again without additional costs. This time it was like all the previous ones with working bugs. A great, honest man.
★★★★★ Excellent Provider and Support
By Mart, 25 Feb 2022
I am completely satisfied with my continued experiences with Au Natural over the past year with 4 orders of NA that have arrived promptly and viable. My 1st order was lost in the mail during the early pandemic mess and they quickly sent me a replacement that I upgraded to express shipping, and have done so since, with delivery to the US in around 2 weeks with tracking. I am happy to report improvement in my symptoms and continue to be optimistic on further remission of my "untreatable illness" that helminthic therapy provides! Thanks!!!
★★★★★ Excellent provider
By JB, 16 Jan 2022
I’m very satisfied with Au NAturel. Prices are attractive, Max immediately answers all my questions and he gives me good advice. When I place an order, it’s dispatched the same day or the day after and I receive a tracking number. Shipping to Europe takes approximately 3 weeks-1 month but worms are always fine when they arrive. I recommended this provider to several friends and they gave me good feedbacks too.More reviews...
★★★★★ Fabulous service - swift replies and delivery!
By Kathy, 14 Jan 2022
Fabulous service! Swift and easy replies and super quick delivery. Very confident the NA are in there as the itch has begun (only a few minutes after placement)! Cannot rate Max’s service highly enough!
★★★★★ Hassle free
By Jean, 31 Dec 2021
Good communication, good instructions, easy to deal with. I would definitely recommend them to other Kiwis looking for a NA supplier.
★★★★★ Fast, simple, cheap, good
By Brenton, 25 Sept 2021
Was quick to respond to emails, helpful with questions, and shipped quickly with tracking. Multiple easy payment options. I requested 10 NA. I had 9 or 10 little bumps on the infection site on my arm... the same expected reaction that I've had with a previous NA from a different provider. Perfect! I'll almost certainly choose this provider again if and when I need a future dose, and will recommend them to friends and family.
★★★★★ Not sure where I would be without them
By Christina T, 18 Sept 2021
Au Naturel has been my provider since I started NA, which is currently at 2 years. They are completely accommodating & kind. Very responsive to any questions/concerns. I was initially nervous in choosing a provider. It felt overwhelming. They simplify the ordering process and are most importantly trustworthy. Highly recommend to anyone considering NA.
★★★★★ Spectacular job!
By Adriano, 26 Aug 2021
They do a very fast and agile job, with tracked shipments and ingenious tricks to make everything happen as guaranteed as possible. Very impressive!!!
★★★★★ Super clear and easy
By Ruben, 8 Jun 2021
Great communication, and clear instructions. Easy payment. They arrived in three weeks, and went right to work!
★★★★★ The most caring and thoughtful provider!
By Richelle, 14 May 2021
I just want to give a shout out to Max from AuNAturel. I’ve used a number of NA providers since 2016 and I’ve been happy with them but I think Max really goes above and beyond. He’s been so helpful with extra support AND when my NA didn’t make it through cold Canadian winters. I’m really really happy with them and just wanted to let others know.
★★★★★ All good!
By John, 15 Mar 2021
Shipped to UK and took about 2 and a half weeks at beginning of March. I was worried about outdoor temperature but NA were OK and got to work as normal. Thanks Max.
★★★★★ Ah NAturel are the best and fastest supplier
By Lynley, 12 Mar 2021
I’ve dealt with few providers and Max from Au Naturel is the best. He answers emails so quickly as well as getting the package in the mail the same day. He also replaced a package that went missing during COVID lockdowns. He always gives great advice and is so helpful especially when I had a bad inoculation site. Couldn’t recommend him more.
★★★★★ Fabulous provider & fast customer service
By Jackie, 26 Jan 2021
Highly recommend this provider. Very prompt answers to emails, often within the hour. Product arrives within 5 days. Amazing service! My Paypal address was incorrect and this wonderful company shipped another dose to me with no charge. Very very grateful to have amazing service & product. Their NA has helped to reduce my eczema & dustmite allergy significantly. I have 2 family members who have started treatment also.
★★★★★ Awesome provider!
By Lorrie, 9 Jul 2020
Max at Au Naturel has been fantastic. This is the third supplier I’ve used and although all have been good, Au Naturel has been the best. It’s easy to pay, you can buy a single dose and he pops it in the mail right away. When shipping was delayed for weeks because of COVID-19, and I was desperate, he even offered express shipping (none of the other suppliers do that). I don’t know if he’ll always provide that service, but, in an emergency, it was very kind of him. I highly recommend Au Naturel.
★★★★★ Easy and effective
By Cameron, 7 Feb 2020
The helminthic therapy has been helpful in reducing my AI symptoms. I'm on round 3 now. Max is easy to work with and it has really helped.
★★★★★ Life Changing
By Angela, 26 Jan 2020
I have been using Au NAturel since I started treatment 8 months ago. They have been informative and helpful with any questions or concerns. Customer Service is above & beyond what is expected. The prices are very reasonable. All friends ordered have been in great condition. And they are able to ship safely to me. This has been a lifesaving & life altering treatment. I’m so thankful that I found this NA company! I highly recommend using them.
★★★★★ Best reliable provider
By Vicki, 25 Jan 2020
I am new to Helminthic Therapy. Au NAturel has been my provider for 8 months since starting Helminths. I have found them to be a constant support with information and direction. Most importantly, I have someone I trust, who is committed to getting others well. All products are sent on time, with constant follow up service. I highly recommend Au NAturel.
★★★★★ Best provider and good service
By Peter, 23 Jan 2020
Max is an easy guy to deal with, great knowledge resource to draw upon. Service is helpful and replies quickly to enquiries. Ordered items arrived on time and with everything needed.
★★★★★ Perfect provider
By Claire, 23 Jan 2020
I am new to Helminthic Therapy. Max was very knowledgeable and his service was excellent. He responded quickly and my NA arrived on time and in good order. The cost was excellent.
Helminth Therapy Aust & NZ (formerly Brisbane Naturopaths)
★★★★★ Best HDC fresh Provider
By Gerardo, 12 May 2020
Reliable, responsive and supportive team, more so given I ordered during the pandemic. Thank you Denise and please continue your great work!
★★★★★ Health and wellness angels
By Kristi, 8 Jan 2020
If you’re trying to restore your health you’ve come to the right place!
I struggled for over 8 years with autoimmune disease, coeliacs, lymphocytic colitis and gastritis. Progressively my immune system decided food was the enemy. Period. I began having allergic reactions to foods I’d eaten all my life. In a short period of time, my health became so chronic I hit rock bottom. The physical, emotional and financial cost has been huge.
Enter Brisbane Naturopaths. Finding an integrative GP was the game changer for me. Helminthic therapy was recommended.
Initially we spoke on the phone, the therapy was explained to me with love and care. Distance... not.a.problem. Every 14 days my little life savers arrive by courier.
Initially, as expected, my immune system was not happy about sharing my gut. Starting with just 2 HDC, after almost 5 months we’re up to 10!
Helminthic therapy has brought healing, happiness and joy back into my life. I’ve re-introduced foods back into my diet, gently. I no longer experience pain, bloating, belching or diarrhoea every time I eat. Only 2 of the last 140 days with any symptoms. I enjoy eating now. Bliss.
Contact with Brisbane Naturopaths is now via email. Response is always prompt and caring. ❤️
★★★★★ Helminths have saved me
By Megan, 20 Dec 2019
In the time that I have been taking HDC, my stomach aches and general health problems have reduced and my anxiety has almost disappeared. Symptoms from fibromyalgia have also reduced. I will definitely be continuing every fortnight from now on.More reviews...
★★★★★ Great communication and reliable
By Julia, 17 Nov 2019
Couldn’t be happier with this treatment for me and my two kids. Both kids have suffered chronic constipation and since starting helminths they no longer have this issue at all. Persistent ear infections for one of them have cleared up totally as well. I’ve noticed improved mood and behaviour. Highly recommend.
★★★★★ Great provider for people in the UK!
By Joe, 21 Jul 2022
I've been very happy with my experience with Nathural. All my emails have been responded to quickly. Payment arrangements are simple and prices are competitive. I receive delivery in the United Kingdom within 7 days of my order. Highly recommended!
★★★★★ Great company
By Lorrie, 15 Jul 2022
I have ordered from this company many times. I would rate the product and company 10 out of 10. They exceed expectations every time. When I have a question they are quick to answer and thorough.
★★★★★ Amazing company, Love this provider!
By Dina, 21 Jan 2022
Tanawisa is such an amazing provider. Not only are they super informative and knowledgeable but their responses are so quick and thorough. Every question is answered very quickly (same day responses)!! I have everyone in my family who has an auto immune issue going to them. I truly appreciate their care and concern for me and my son and now my mom and my brother. It’s awful to have any health issues and not always easy to get in touch with doctors especially when trying to work on your health in a more natural approach and these providers are very responsive and very easy to understand and relate to. I have emailed them several times with so many questions and every single question gets answered. It is very comforting and I got the product in two days. Thank you thank you thank you!!
★★★★★ Responsive and thorough!
By Nirmala, 17 Apr 2021
Detlev is always responsive and provides great guidance. I asked 10,000 questions before I took the TSO plunge and he patiently advised on every single concern I had. I’m 14 weeks into treatment and still reach out to him now and then to ask questions! Thanks for your guidance always Detlev!More reviews...
★★★★★ Great client care
By Dekanová Nataša, 25 Feb 2021
One of the best customer service ever. Very quick respond to my questions.
★★★★★ Excellent Provider, fast customer service & shipping
By Jackie, 26 Jan 2021
Very happy with the service & product from Tanawisa. My questions are always answered promptly by the owner. Advice given to me on messenger when I had an issue with working out my order. Fast delivery to Australia in 5 days. Their TSO has helped me immensely & unexpectedly with nerve pain (I commenced to treat food allergy). I experienced benefits for pain reduction within 24 hours. Highly recommend!
★★★★★ Absolutely trustworthy
By Laurel, 21 Oct 2020
I have to say that Tanawisa has been the best company to work with EVER. They have answered every question fully and quickly, been very kind, and just overall provided exemplary customer service. Plus I appreciate the job is complex; to keep a farm of pigs and roaches or whatever... It's obviously a labor of love, which shows in their customer service.
★★★★★ Great customer service
By Michal, 27 Feb 2020
They kindly answered all my questions at the beginning of my helminth journey and I can feel, as their customer, great and personal approach.
By Brenda, 30 Jul 2017
I had a perfect experience with this provider. The product shipped quickly, I had good results with the therapy, and whenever I had a question it was promptly and courteously answered. Tanawisa does a fantastic job.
★★★★★ A ray of light in the health care storm
By tj, 4 Mar 2017
They respond quickly and thoroughly to email questions not only about their product itself, but also possible interactions with drugs or other herbals. You can feel that they truly care about their customers. They are reliable and fast with their shipping. If every health care provider and supplier were like them, chronic illness would be much easier to deal with.
★★★★★ Fast responder!
By John, 23 Feb 2017
Simple and straightforward purchasing, a great product, first class advice and support, and blisteringly fast response to emails!
★★★★☆ All good
By Alésia, 23 Feb 2017
I've only placed one order for TSO so far, but it arrived very quickly via UPS, all questions have been satisfactorily answered, and they're very willing to make accommodations.
★★★★★ Trustworthy and reliable
By Tracy, 19 Feb 2017
I've been using TSO for 10 years. It put my crohn's disease in remission. The company and staff are trust worthy, reliable.
Biome Restoration Ltd
★★★★★ Great Customer Service!
By Melissa, 13 Feb 2022
Biome Restoration provides prompt and friendly responses to any questions or concerns customers may have. On the rare occasions when I have had problems with my shipment, they have promptly replaced my order free of charge. Highly recommended!
★★☆☆☆ Good product, poor service
By Adam, 9 Oct 2020
I have received a total of 3 orders from Biome Restoration. The first 2 shipped very quickly as I ordered express shipping. The HDCs were packaged well and I felt they have good quality control.
The issue came with my 3rd package. It was scheduled to be delivered on the 30th September, and when the tracking said it was stuck in customs, I waited for a few days. After 5 days I contacted Judith, who didn’t seem to understand my concerns. Not only did she say that we don’t guarantee the shipment will arrive by a certain time, but she didn’t actually acknowledge the fact that my package was 5 days past the delivery date.
I asked about getting a re-ship, and she said said she would hate for me to pay for another package. I said I don’t think I should pay for a package that is held in customs. She then went on to say how in 7 years no customer paid for a package that never arrived. Then, she told me she would “speak to me on Wednesday” and to “wait it out” to see if the package would arrive. This wasn’t a question, mind you, but a command.
This struck me as defensive and odd, because it seemed that she still didn’t check on my tracking number to see what was going on with my order.
Finally, after I asked for a refund, she asked Marc to check my tracking. A few hours after that, I got an email from ship station apologizing for the delay of the package, and it was released from customs that day and delivered the next.
Unfortunately, Biome restoration has not reached out since to apologize about not understanding my concerns, and for the delay in getting my package that a simple and quick investigation would have solved.
My complaint comes from how Biome Restoration handled the situation - instead of checking on my tracking number from day 1, we spent 2 days awkwardly emailing back and forth before the problem was resolved.
★★★★★ Wonderful caring people
By Rose, 31 May 2018
I have been so blessed by this company and the group of people who run the business. They have helped me out so many times. They understand what it is to be sick and have no where to turn. Then, they help when you feel like giving up. My life has been altered by their caring compassion. They are always ready to help with great compassion. They are also the most reliable company I have ever dealt with.More reviews...
By Felicity, 31 Aug 2017
I have only been using them for a month, so I can't say anything about results, but they have been entirely responsive, reliable, communicative, helpful.
★★★★★ A great experience all around
By Merry, 22 Mar 2017
This was my first experience with any helminth provider and it has been great. I like that they allow trial purchases unlike many providers that require a subscription. I had such excellent results that I quickly went to a subscription. When I was traveling and had to postpone a shipment they responded immediately with an alternate ship date so it would arrive at my home when I did. Can't say enough good things about this provider and their product.
★★★★★ Great service for over 2 years
By Todd, 24 Feb 2017
I took HDC from Biome Restoration for over two years straight. I had an excellent experience from this company. Judy and Marc are top notch. They are doing things the right way, and I recommend this provider 100%.
★★★★★ Reliable, friendly and knowledgeable
By Kent, 23 Feb 2017
I have been working with BR for over 18 months. They have been extremely reliable and helpful throughout that time, even when we encountered issues with customs delays. Judith and Marc worked with me to come up with alternative delivery methods and refunded the charges for the lost orders. The team is also quick to respond to any questions. Their heart is in the right place and their actions demonstrate it.
★★★★★ Excellent service
By John, 23 Feb 2017
Easy purchasing via their website, prompt delivery and fast, informative email response to queries.
★★★★★ Nice and friendly team
By Henrik, 23 Feb 2017
I always received answers to questions and they gave me great support when I tried HDC. Thank you team Biome restoration!
★★★★☆ Pleasant experience
By Alésia, 23 Feb 2017
I ordered HDC from BR for about 9 months and they were always very patient with my endless slew of questions. Having shipments get lost in the mail from time to time caused me a bit of anxiety, but once we'd established a routine, they were kind enough to send a replacement a bit ahead of schedule. I was also able to order 2 doses at once (one to be taken on arrival and another to keep in the fridge for another couple weeks) to save on the cost of shipping.
★★★★★ Two years great service
By Jem, 21 Feb 2017
I've always found BR to be helpful, responsive and reliable in the 2 years we've been customers. The owners are in it for the right reasons, have been involved in helminthic therapy for a long time and are far more transparent in their methods than other companies. It also helps that they charge some of the lowest rates.
★★★★★ The missing piece
By Lisa, 17 Feb 2020
Looking for answers, I stumbled across an old friend who is very well versed in this arena. After lots of reading, and questions, I was ready! This IS what is missing! April thru October, I took a dose every 2 weeks and had amazing results, my skin looked fresh and new within a few weeks...bowel movements are consistent with not much to wipe away, if any. We continue to monitor and adjust. Health has improved from this along with food changes. I appreciate the knowledge and blatant honesty. I also appreciate the help and insight with food. This is my healthcare system... Worms, Food and Yoga. Thank you for the amazing service and wisdom!
★★★★★ Top notch care
By Lou, 15 Dec 2019
Garin is always there whenever I need him. He always picks up, calls back, texts, emails back, etc. Always eager to help and super knowledgeable and reliable.
★☆☆☆☆ Unusual Behaviour
By Jeff, 25 Apr 2018
Much like the reviewer in May 2017, I had a very similar experience. Started with a great phone call, ended with Garin refusing to help because he didn't want legal trouble even though I'm from Canada. I suggested I could meet a delivery in the US, which was also his suggestion but when I enquired he responded with "don't waste your time on me". He also strung us along for a month saying he would send a delivery once the weather improves, only to back out when we asked for delivery. Something very strange about his behaviour. If you live in Canada, don't bother.More reviews...
★☆☆☆☆ Beyond bizarre
By Paul, 20 May 2017
I never got to find out whether Wormtherapy offer a good service because Garin refused to help me! When I began looking for a provider I decided to contact all of them and Wormtherapy was my second call. The conversation started really well but when I said I'd already spoken to another company Garin flipped! He said he couldn’t accept me as a patient and refused to have anything more to do with me.
By Kathy, 21 Mar 2017
I cannot say enough about worm therapy. Garin has always been ready and willing to provide me with all of the information I need. He responds quickly, and he is very kind. Dr. Llamas is kind and knowledgable, and truly interested in the wellbeing of his patients. You will be safe in their hands.
★★★★★ Very knowledgeable and caring
By Ann, 3 Mar 2017
I first started with Worm Therapy in September 2011. I have MS that was quickly getting worse. My course of treatment has only been a tremendous success. My symptoms gradually went away and I have had NO bad side effects. In fact, since starting helminth treatment, I have not taken any antihistamines and my psoriasis is gone. Dr. Llamas and Garin Aglietti are very knowledgeable and very compassionate people. They have earned my utmost respect (which isn't easy). I have spoken about them to anyone who will listen and referred people with auto-immune diseases. I most heartily recommend them.
★★★★★ Excellent service and products
By Ruby, 24 Feb 2017
I chose to work with Garin because he spent a lot of time explaining everything clearly and was realistic in explaining that this therapy is experimental. His worms were always exactly the number promised, and he was very attentive when I had side effects. This therapy has been a life changer for me.
★★★★★ Experience and knowledge combined
By Henrik, 23 Feb 2017
Garin is one of the most experienced if not the most experienced provider with regard to the use of Necator Americanus. His experience comes in combination with a great understanding of the therapy. What I value most about Garin is that he has shown to refine the therapy as a result of the experiences he has made on his own and with his clients. Thank you Garin for your advice on my road!
★★★★★ Thorough, safe, and caring
By Dain, 23 Feb 2017
For decades I've been suffering from autoimmune problems, and most doctors have scoffed and rolled their eyes at me. But for years now Garin and Dr. Llamas have bent over backwards to teach, encourage, and guide me through the never-ending maze of my challenging illness. They've never given up, so neither have I. I wouldn't be here without them.
★★★★★ Four years of exceptional care
By Erin, 21 Feb 2017
Three generations of my family have been treated and helped greatly by these wonderful men. Garin is the most caring dependable person I have ever worked with in the health care world and Dr. Llamas gave my mother, daughter and I real insight and understanding into our own health and wellness that we had never received before. I'm happier and healthier with their care and treatment than I ever could have imagined. Rheumatoid arthritis, asthma, mild depression and severe allergies have all become a minor thought for me not the scary maladies and sometimes scarier treatments that effected me and my family before helminth. Worm Therapy is the gold standard for autoimmune care.
★★★★★ Fantastic experience with Wormtherapy
By Liz, 21 Feb 2017
Our family have been clients of Garin Aglietti since 2011. We originally sought treatment for our older child’s severe autoimmune gastrointestinal disorder which left her capable of eating only three foods and my own severe allergies, asthma, and other autoimmune disease. Helminthic therapy has changed our lives for the better and I have recommended Garin and Wormtherapy to many people over the years and am always happy to discuss my experiences with others.
Garin tirelessly researches all aspects of helminthic therapy. He is extremely knowledgeable and committed completely to furthering the science behind it. He returns calls and responds to emails very promptly. He is always willing to discuss any concerns and the latest research and has spent many hours with myself, my friends and acquaintances of mine discussing the therapy and the science behind it. His primary interest is the advancement of helminthic therapy and the health and welfare of the people who call him, not making sales. Garin’s chief concern as a provider is that the most appropriate therapeutic options be identified for clients. He works closely with Dr Llamas in his clinic for a detailed medical history to be taken to reduce any risk of adverse events and to obtain as much information as possible. For these reasons, I strongly recommend Wormtherapy as a highly knowledgeable and responsible helminth provider.
★★★★★ Great worm therapy clinic!
By Sara, 21 Feb 2017
Garin Aglietti with Worm Therapy Clinic is super amazing! He himself is a true testament that this stuff really works. He is extremely passionate and articulate, very thoughtful and considerate, and most importantly very competent. He does his research, he's very thorough, he's likeable, and he's dependable. A rare combo package, indeed! He's doesn't talk over your head, although he could, and he's not the weird creepy guy. I read the book, Epidemic of Absence, and as it was described, I met with Dr. Llamas. All went well as described with good results. I have been suffering from massive inflammation, which results in red itchy eyes & scalp, and acne issues when I had none growing up. I also suffer from an auto immune disorder, of hypo thyroidism. Where my tongue and face gets swollen. Between the worms and a change in diet, I am feeling a whole lot better these days! Thanks Garin and Dr. Llamas! 😘
★★★★★ Saved my time and health
By Matt, 21 Feb 2017
I was in a position before ACA (Obamacare) rolled out where I was unable to get medical care due to financial reasons. A friend with a gut disorder suggested that Garin may be able to assist with the autoimmune disorder I have. I went from taking about 600mg of prednisone a month, to none. I feel better and have lost all the water weight that came along with my rediculously high use of prednisone. My only regret is not knowing about this sooner.
★★★★★ Great service and quality
By Shawn, 20 Feb 2017
I've used Worm Therapy for over three years now. They took great care at intake to provide a customized dose, and have been there for me over the years answering questions. I highly recommend them, and suggest you take a bit to enjoy San Diego, too!
★★★★★ Passionate about helping others
By Gregg, 19 Feb 2017
I love these guys! Garin is extremely knowledgeable and very accessible via email, text and phone. Both he and Dr Llamas are very experienced with helminthic therapy and FMT and are passionate about helping others. I like that a physician is involved and that they are able to provide treatment with NA, HDC and FMT. I have received all 3 modalities from them with remarkable results and am still improving. Three of my friends are also patients there and are very happy customers. Their current clinic is in Tijuana but next month they will be opening a second location in Cabo San Lucas. I have never been to Cabo but hear it is beautiful. The Tijuana clinic is easily reached by flying into San Diego where Garin picks you up at the airport and drives you down to the clinic.
★★★★★ Amazing Service
By Robert, 19 Feb 2017
A lot of encouragement and guidance can be required when embarking on worm therapy. Garin (owner) is just amazing with keeping in contact (via email, phone, skype). Top ups were sent whenever needed at no extra cost. I can't speak more highly of the care, attentiveness and expertise I experienced with the clinic. Would recommend Worm Therapy without hesitation. At the time (2010) I was at my wits' end with chemical sensitivities and allergies and had tried everything to try and fix my underactive immune system. The hookworms (once established) made an enormous difference.
★★★☆☆ High quality packaging, disappointing customer service
By Iris, 4 May 2022
When you order from YourSymbionts you can be confronted with unresponsiveness and a long delay between ordering and shipment.
★★★☆☆ I'm so thankfull he provided me helminths, but service is not great (always delay to get them, may be due to covid)
By V, 29 Jan 2022
Usually difficult to reach and long to ship (maybe covid?), but helpfull for troubles.
- Response by YourSymbionts.
- "We can indeed confirm we had shipping delays due to COVID."
★★☆☆☆ Not reliable
By JB, 19 Jan 2022
First, I had a consultation with Steven to get information about helminthic therapy. I had a good feeling and decided to place an order two weeks later. For some medical reasons he told me that he could not send it immediately. I was ok with this as I hadn’t started yet. I came back to him three times to place my order but he did not reply or replied very late and always had reasons for not being able to ship. In the end I just gave up and decided to order from another provider. Steven refunded me the consultation fees, which I appreciated. Nevertheless, when you start a treatment you need your provider to be reactive and reliable. I had several feedbacks from people who told me that YourSymbionts does not answer, or ships with weeks of delay, which is why I definitely can’t recommend them.
- Response by YourSymbionts.
- "Local COVID-19 restrictions have had a serious adverse effect on our business, even at times restricting physical access to our lab."More reviews...
★★★★★ Dedicated Provider of NA
By Sheldon, 27 Apr 2021
Steven has been a consistent and reliable provider for getting me my NA for the past few years. With this past year presenting the many challenges of the COVID-19 pandemic, he has been great at finding ways to adapt and overcome them. He takes special care to mitigate the effects of both temperature and time, which can adversely affect helminths. There are times where he takes a few days to respond, but in the end he has always come through for me. YourSymbionts is a provider that I will continue using going forward.
★★★★★ Steven is a super knowledgeable provider.
By Jamie, 8 Aug 2020
Steven has been so willing to work with me through all of my ups and downs over the last year. I have a habit of losing my na quickly and then left panicking when I show symptoms. Steven always remains calm when I'm not, and gets my helminths shipped out quickly. His packaging is lab quality. There is no guessing about the cleanliness of the area these are produced in. His packaging has all the protections in place to assure you receive them alive. The vials are in a hard plastic clamshell, with a temperature gauge to ensure they stayed at a stable temp in transit. Depending on the helminth you choose, some need to stay cool and some need to stay warm. I would definitely recommend using this provider.
★★★☆☆ I feel disappointed.
By Peter, 29 Jun 2020
I would like to share with you my experience with YourSymbionts. First dose was frozen and second one never arrived. Response time more than few weeks.
★★★★★ Reliable professional provider.
By Ollie, 6 Apr 2020
We had our second batch of NA just a few days ago. So far so good. Obviously it is too soon to know the complete results, but we noticed some improvements in my sons allergies, cough and asthma. Steven had been there for all our doubts and helped so much. The shipping worked great, even so far away as we are.
★★★★★ Very helpful and informative - and takes paypal.
By Rob, 18 Oct 2019
I'm a new helminth user, so I had myriad questions before ordering. My initial attraction was that YourSymbionts accepts paypal which I found easier than Bitcoin.
After a few emails regarding dosages and success rates and the like, I decided to order the starter pack (most success with least side effects leading to best results and satisfaction).
The order process was simple: Once I emailed "go ahead", I got an email with a client agreement to sign and send back, following that, I got an invoice that I clicked on and it took me straight to Paypal where I paid it, and then I waited for the package to arrive.
Temperatures matter here, the NA don't like too cold, so winter shipments can be troublesome. It's better to just wait until milder weather. Peak summer temps could also be an issue, so if you live somewhere REALLY hot, keep that in mind - but YourSymbionts will let you know.
The only hiccup I had was a weather-delay in shipment where I didn't get an email update. Once the weather cleared up, I got an email with a tracking number and the wait was on. A couple of weeks later I received a very professional little package. The package had a temp indicator to ensure success. The instructions were very easy to understand, even if English isn't your native tongue.
My package had indicated temps above 100f/38c for a couple of days, but after applying them, I had four little marks on my arm, indicating that out of the five helminths, only one had perished - or gone in the same spot as one of the others.
YourSymbionts quickly confirmed that I should be fine if I saw the marks (to confirm, take a before picture on your phone to compare with).
I'm awaiting my 12-week mark for my second done and don't anticipate any issues.
★★★★★ Prompt, efficient and friendly service
By Emma, 4 May 2019
Steven is very knowledgeable and has been keen to offer the right advice regarding my own particular problem. Responses to emails and questions have been timely and considerate. I would recommend Your Symbionts.
★★★★★ Professional and easy process. Helpful and kind customer service
By E, 27 Dec 2018
So far I only ordered once from Your Symbionts but I am already very impressed. Steven responded to an urgent request for a dose right before Christmas, answered questions promptly (even on the holidays) and explained anything that was unclear. Payment was easy, the packaging professional and I got the dose within a week of first contact and despite the holidays. Would definitely recommend!
★★★★★ Happy friends
By Lane, 28 Nov 2018
Was very anxious to receive my new friends so I can start this journey in regaining these beautiful long lost lifeforms. It took a little while to arrange and, like promised, I received my friends happy and eager to be reunited. No ill effects, just feel grateful for the start of the journey and the people involved in creating these services.
By John, 26 Nov 2018
Was using Wormswell who are not trading at the moment so chose this supplier, mainly because I find using bitcoin an extra hassle. I am using the '2 year plan' they have. First shipment was a bit delayed because of industrial action at mail company, but NA arrived fit and well and got straight to work.
★★★★★ Definitely recommend!
By Michal, 23 Oct 2018
Very good, caring, reliable provider. Answers and explains everything that you ask for. Fast shipment. Also easy to pay. Will definitely recommend!
★★★★★ Very knowledgeable, caring and fast shipping
By L, 24 Sept 2018
Steven knows very much about the microbiome in general and helminths in particular. He also shows much understanding and helps you through the process i.e. dosing, schedule etc... Shipment was very fast, which is a huge plus. Payment is also easily done via PayPal - can absolutely recommend!
The Llamas Clinic
★★★☆☆ Tried to get me to start with 25 larvae!
By Annie, 23 Feb 2022
Dr Llamas made me do 10 NA, ugh. 😩 And I’d already paid for it. I had to talk him down from 25. I kept telling him I want 3 and at the last minute he changed what we agreed.
★★★★★ Honest and reliable service
By Lucía, 9 Jul 2021
Dr Llamas has been our provider for 4 years. He inoculated my daughter and has been supervising her progress as well as adjusting doses accordingly. His clinic is clean, and he's a great professional with a big heart.
Autoimmune Therapies (AIT)
★☆☆☆☆ Bad experience due to unreliability
By Reggie, 7 May 2021
Started using AIT some years back, found them to be inconsistent and difficult to contact. It got to the stage where i gave up on Helminthic therapy for a while due to the thought of it being generally unreliable and not consistent. Have since ordered from YourSymbionts who seem much more reliable and super fast responses, so am back with NA. 😊
★★☆☆☆ Caring but unreliable
By CJ, 4 Jul 2018
I signed with AIT about a year ago, before I found this page, and so far I've received half of the doses I should have had by now. At this point I've just accepted the money isn't coming back, and I'm still hoping to get at least some more shipments because they're paid for, but I wish I had found these reviews first and gone with a different provider. AIT is clearly understaffed, and it seems any time they get off-track, they get overwhelmingly behind.
The times I've spoken with Jasper he's been compassionate and very informative, so it's clear to me he cares about what he's doing, and I respect the personal difficulties he's endured to make helminths available for others. But the bottom line is that when you're claiming to offer a medical service you aren't able to reliably provide, what you're doing, despite all best intentions, is taking money and time from sick people. Yikes.
★☆☆☆☆ It's your health. Don't risk it with the unreliable AIT.
By Sheldon, 1 Sept 2017
I've used AIT two separate times. The first time was starting in 2009 when their operation was still fairly young and they were the only game in town as far as I knew. There were some hiccups that had mostly to do with shipping but I did end up getting my all my doses. They also provided me with a replacement dose when a stool sample revealed that my colony had been eliminated. By that time, Ross was their customer service rep and he got things taken care of quickly and professionally.
Fast forward to December 2016. I'm in serious need of helminthic therapy again. I decided to go with AIT again as my last experience seemed to show that they were getting their legs under them. It was a huge mistake. It should have sent off alarm bells when Jasper seemed over eager to have me send payment ASAP, but desperate situations like mine can make one blind to the warning signs.
To their credit, they got a dose to me in February despite some challenging logistics. Since then it's been nothing but total frustration.
My second dose was due in April. It's now August. I'm still waiting as my symptoms are worsening. Just today I received my first "reply" from them after sending messages for well over a month. It looked like a mass mailing to all clients citing Jasper's health as the reason for not responding (for the second time this year.) I was told not to reply to the email because I would get no response, but I was told of nowhere where I might be able to get one. Their customer service department appears to be non existent right now.
If Jasper is indeed having serious health issues, I wish him well and hope he recovers soon. That being said, I see it being used as a poor excuse for the total (and apparently continuing) blackout in communication. The truth is, there is no excuse for this total lack of professionalism. Not when something as serious as people's health is involved.
I often see people defending Jasper saying that, more than anything, they feel that he has good intentions and he just wants to help people. If he truly wants what's best for his clients, he should not be offering a service that he's not competent enough to provide.More reviews...
★★☆☆☆ Just not reliable anymore.
By Stefanie F, 8 Aug 2017
I've been under contract with AIT since November of 2014. At first, things were pretty good. I would get responses to emails quickly - 24 hours at the most is the longest I'd wait. This was when Ross was there. He was always eager to help. The last year or so has not been the same. I have had emails responding to questions I never asked - like over the Christmas holiday last year. I have had more than one promised shipment that has never come. Emails are now going completely unanswered and/or they are responding with "Jasper handles this... I'm not sure what's happening, he has been very ill for some time now." This is not the first time I've heard of anyone at AIT having an illness that seemingly leaves the operations at a standstill. I have a hard time believing these excuses now.
I don't want to be all complaints here. I am extremely grateful for all of the work that Jasper Lawrence has done for helminthic therarpy. Without Jasper who knows where any of us would be now. So, Jasper, thank you for all you've done. I'd just really love to see you get your stuff together and serve the people who have paid you thousands of dollars so that they may heal.
★☆☆☆☆ Disorganized and poor service
By Kelly, 8 Aug 2017
I signed up in early Feb 2015. My contact person didn't pay attention to the symptoms I mentioned and chose a dosing regimen that was far too high for my condition. My first shipment arrived DOA, but I got no response to my emails about it until May. When I did finally get a live dose in late May, it was supposed to be 35, but was actually 50. (I decided to take it anyway - which was of course a serious mistake on my part.) Second and third doses arrived as scheduled, but I had serious adverse effects and it was difficult to get a response or assistance.
In April 2016 I had to kill off my colony and start over. I was told by Jasper that to make up for their mistakes a year would be added to my contract, but in subsequent communications it became clear that promise wasn't going to be honored (apparently Jasper didn't make a record any of our communications or his promises.) I decided I would be better off incubating my own, which I had begun to do before killing them off.
While I am eternally grateful to Jasper for the work he did making helminthic therapy available, I can't recommend his company as a source. I was very ill which made it difficult to save enough to pay for the treatment, but I thought buying from AIT would ensure good advice and guidance. That turned out not to be the case - I'm still dealing with the consequences of hosting too many hw for almost a year and its been quite difficult to get back on track. I recommend finding a different supplier.
★★★★☆ I was happy with their service
By Chris, 4 Aug 2017
I used Autoimmune Therapies as my NA supplier from 2013-15. The treatment was expensive, but they 'guaranteed' them for 3 years. In other words, they would send any number of doses necessary within that time period. So, if I needed a small top-up after anesthetic, they were happy to send. Or if I decided I wanted to try increasing the size of my colony, they were happy to do so. They were always very responsive, helpful and knowledgeable. I now use a different supplier that is less expensive.
★★☆☆☆ Provider Falling Short
By Renee, 11 July 2017
First started working with AIT back in late 2015. Had good communication and shipments were all made in a timely fashion. I kept them apprised of how each dose affected me and adjustments were made. Jasper even reached out to me personally to discuss my case on more than one occasion. I would see a few people mention bad experiences on the messaging boards every now and then, but that was not my experience with them, I was a happy customer. That all changed in 2017. This is when I experienced a breakdown in communication and service from AIT. Emails going unanswered, shipments being delayed despite contacting them well in advance of shceduled date. Yes the shipments do not go out automatically despite being given a schedule. There was also a change in the quality of packaging and also my last shipment did not give me my usual physical response. I inquired about this but there has only been silence. My positive experience early on has been tainted by the recent shortcomings in service. My recommendation would be to spend your money elsewhere.
★☆☆☆☆ Disorganized and Unresponsive
By Isa, 11 July 2017
Two of AIT's original team left about a year ago and since then worms have been late or haven't shown up at all, e-mails go unanswered for weeks at a time, promises to send out new shipments are made but not kept, and worms that were supposedly sent disappear in the mail. I honestly think that Jasper means well but is so woefully disorganized and understaffed that he is unable to fulfill his customers' contracts. The problem with the way he does business -- where you pay a large amount of money for 3 years worth of worms -- is that you've given him so much money that when he lets you down you can't simply take your business elsewhere. My disease gets significantly worse if I don't dose every three months and working with AIT is simply not an option for me anymore. I wouldn't give them my money again.
★☆☆☆☆ A waste of money
By anon, 2 June 2017
AIT was ok when Ross was running it, at least you got timely responses to emails. Unfortunately he didn't seem too interested in discussing my condition, and supplied me with way too many worms , so that they lost all effectiveness. Finally after sending emails to two different email addresses and only getting automated replies, I contacted AIT by refilling in their application form. I spoke to Jasper by Skype and he was good about me killing off my worms and restarting.
The real problems began when I was due for my second dose. Even though I had received a schedule, I did not receive any worms, so after several unsuccessful emails, I was able to contact Jasper by Skype. He told me he was sending out my worms. I waited a month for the worms to arrive, thinking they were lost I recontacted Jasper, who said if I hadn't received a confirmation email, the worms weren't sent. He told me to wait another few weeks. A few weeks pass and I contact Jasper who said "Why didn't you contact me when they were due", Even though I had. 😏 Jasper gave me the correct email to use and said he was sending out my worms. A few days pass and I receive no confirmation email. I was finally able to contact them by email, only to be told something had gone wrong and I was on the 'High Priority List' . So I waited a few weeks and hearing nothing from them, I emailed once more and asked did they have a rough idea when worms would be ready, only to be told "No". I waited a few weeks and asked them whether I should find another provider, even though I had more than a year left on my contract. I never received a response.
I changed to wormswell. They are great.
★★★★★ No problems, careful attention
By Pat, 20 May 2017
I signed a three year contract in June 2015 and have not had any problems at all. All shipments arrived on time and (based on counting red spots) had exactly the number of active larvae expected. AIT apparently had some bad times after some staff left (which occurred between my shipments), but I recently got another dose, everything perfect. Jasper called and talked to me at some length because I am using this for an autoimmune disorder with no track record of use of helminths. He is well informed, caring, and cautious in his recommendations. I first heard about the use of hookworms though a program about his experience (on NPR's Radiolab) and am really grateful that he took a lot of risks pioneering this form of treatment. They have changed their regimen of dose size and frequency based on new information in the literature. My experience (spring 2017) is that everything is back on track at AIT.
★★☆☆☆ Don't do it!
By Somebody, 16 May 2017
Were excellent providers until Don left the company. Now they are absolutely horrible. The doses are never ever on time. They are sometimes delayed by a month or more which is a HUGE no-no for a person who has high attrition. They do not ever reply on time when you need help. They have 4/5 emails and you never know which one is active. I absolutely will NOT reccommend them. Please steer clear. They sell both NA and Whipworm but to be honest pay per dose is WAY WAY better. Never again.
★☆☆☆☆ Unprofessional, doesn't cash checks
By Mikah, 8 May 2017
I started with AIT in summer of 2015 and only got a few doses. They stopped answering emails regularly and stopped taking PayPal, instead saying that I had to do an international bank transfer (expensive) or send checks. I sent 3 months worth of payments in checks that were never cashed, despite asking. After this point I gave up and closed my bank account because I was not getting the services I needed. Would not recommend to anyone.
★☆☆☆☆ Bad experience with AIT
By Pan, 8 May 2017
AIT was my blessing when I first started HT. But after years of delivery issues/non delivery, I gave up on them. I hope they improve their customer experience else would lose business to other providers who are more professional.
★☆☆☆☆ A very strange and bad experience
By Casey, 20 Feb 2017
Jasper from AIT was pleasant at first but once I was a regular customer he became aloof, then would be nasty, then apologized (two cycles of this), then would disappear randomly for months. I felt I had nowhere to turn, so had to endure, but am glad there are new provider alternatives.
★★☆☆☆ Bizarre experience
By Tracy, 20 Feb 2017
The onboarding process, information leaflets and initial service from AIT were good, however over time they became slow in responding to emails and had to be reminded to send me my dose when due. Then I had this bizarre experience where I was told it was time for a review. An appointment was made and I received a calendar invitation confirming the time and date of my review. I provided my Skype details and made myself available at the appointment time, however no one called. I emailed to sort out the problem and reschedule the appointment, but never received a reply. The rest of my NA arrived as scheduled for the remainder of the paid term. I have since changed providers due to a lack of confidence in AIT and the reports of others who have also had unsatisfactory experiences.
★★★★★ Reassuring service
By Jo, 19 Feb 2017
I have always received very good customer service from AIT. I first signed up in August 2015 on a three year plan. It was not cheap but I have always received excellent communication from them at each stage, from shipping notifications to answering my queries regarding medication etc. I understand they have had staff changes and laboratory location changes but this has never affected the reassuring service I have received. From my experience I would definitely recommend AIT!
★☆☆☆☆ Don't tell me they have email problems!
By Mark, 19 Feb 2017
We ordered therapy from AIT (It was very easy to communicate with them right up till the time they got my money). They went dark on us for over a month. When we let them know we wanted our money back they sent us a dose of hookworms that appeared to be dead when we received them. Then, they went dark on us again. We sent multiple emails to no avail. This is when I started looking into this whole community more deeply and found instances in the past where AIT had misrepresented itself in the message boards. Not good! They continue to ignore our emails (they don't respond to our emails, but they send us emails as though they never got ours, which is ridiculous and don't tell me they have email problems. Their email works just fine when they are telling you how to send money).