View source for Helminth provider reviews

== Biome Restoration Ltd ==
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 <span style="color:#e68a00;font-size:20px;">★★★★★</span> '''Great Customer Service!'''<br>''By Melissa, 13 Feb 2022''<br>Biome Restoration provides prompt and friendly responses to any questions or concerns customers may have. On the rare occasions when I have had problems with my shipment, they have promptly replaced my order free of charge. Highly recommended!

 <span style="color:#e68a00;font-size:20px;">★★☆☆☆</span> '''Good product, poor service'''<br>''By Adam, 9 Oct 2020''<br>I have received a total of 3 orders from Biome Restoration. The first 2 shipped very quickly as I ordered express shipping. The HDCs were packaged well and I felt they have good quality control. 

The issue came with my 3rd package. It was scheduled to be delivered on the 30th September, and when the tracking said it was stuck in customs, I waited for a few days. After 5 days I contacted Judith, who didn’t seem to understand my concerns. Not only did she say that we don’t guarantee the shipment will arrive by a certain time, but she didn’t actually acknowledge the fact that my package was 5 days past the delivery date. 

I asked about getting a re-ship, and she said said she would hate for me to pay for another package. I said I don’t think I should pay for a package that is held in customs. She then went on to say how in 7 years no customer paid for a package that never arrived. Then, she told me she would “speak to me on Wednesday” and to “wait it out” to see if the package would arrive. This wasn’t a question, mind you, but a command. 

This struck me as defensive and odd, because it seemed that she still didn’t check on my tracking number to see what was going on with my order. 

Finally, after I asked for a refund, she asked Marc to check my tracking. A few hours after that, I got an email from ship station apologizing for the delay of the package, and it was released from customs that day and delivered the next. 

Unfortunately, Biome restoration has not reached out since to apologize about not understanding my concerns, and for the delay in getting my package that a simple and quick investigation would have solved.  

My complaint comes from how Biome Restoration handled the situation - instead of checking on my tracking number from day 1, we spent 2 days awkwardly emailing back and forth before the problem was resolved. 

 <span style="color:#e68a00;font-size:20px;">★★★★★</span> '''Wonderful caring people'''<br>''By Rose, 31 May 2018''<br>I have been so blessed by this company and the group of people who run the business. They have helped me out so many times. They understand what it is to be sick and have no where to turn. Then, they help when you feel like giving up. My life has been altered by their caring compassion. They are always ready to help with great compassion. They are also the most reliable company I have ever dealt with.
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 <span style="color:#e68a00;font-size:20px;">★★★★★</span> '''Great'''<br>''By Felicity, 31 Aug 2017''<br>I have only been using them for a month, so I can't say anything about results, but they have been entirely responsive, reliable, communicative, helpful.

 <span style="color:#e68a00;font-size:20px;">★★★★★</span> '''A great experience all around'''<br>''By Merry, 22 Mar 2017''<br>This was my first experience with any helminth provider and it has been great. I like that they allow trial purchases unlike many providers that require a subscription. I had such excellent results that I quickly went to a subscription. When I was traveling and had to postpone a shipment they responded immediately with an alternate ship date so it would arrive at my home when I did. Can't say enough good things about this provider and their product.

 <span style="color:#e68a00;font-size:20px;">★★★★★</span> '''Great service for over 2 years'''<br>''By Todd, 24 Feb 2017''<br>I took HDC from Biome Restoration for over two years straight. I had an excellent experience from this company. Judy and Marc are top notch. They are doing things the right way, and I recommend this provider 100%.

 <span style="color:#e68a00;font-size:20px;">★★★★★</span> '''Reliable, friendly and knowledgeable'''<br>''By Kent, 23 Feb 2017''<br>I have been working with BR for over 18 months. They have been extremely reliable and helpful throughout that time, even when we encountered issues with customs delays. Judith and Marc worked with me to come up with alternative delivery methods and refunded the charges for the lost orders. The team is also quick to respond to any questions. Their heart is in the right place and their actions demonstrate it.

 <span style="color:#e68a00;font-size:20px;">★★★★★</span> '''Excellent service'''<br>''By John, 23 Feb 2017''<br>Easy purchasing via their website, prompt delivery and fast, informative email response to queries.

 <span style="color:#e68a00;font-size:20px;">★★★★★</span> '''Nice and friendly team'''<br>''By Henrik, 23 Feb 2017''<br>I always received answers to questions and they gave me great support when I tried HDC. Thank you team Biome restoration!

 <span style="color:#e68a00;font-size:20px;">★★★★☆</span> '''Pleasant experience'''<br>''By Alésia, 23 Feb 2017''<br>I ordered HDC from BR for about 9 months and they were always very patient with my endless slew of questions. Having shipments get lost in the mail from time to time caused me a bit of anxiety, but once we'd established a routine, they were kind enough to send a replacement a bit ahead of schedule. I was also able to order 2 doses at once (one to be taken on arrival and another to keep in the fridge for another couple weeks) to save on the cost of shipping.

 <span style="color:#e68a00;font-size:20px;">★★★★★</span> '''Two years great service'''<br>''By Jem, 21 Feb 2017''<br>I've always found BR to be helpful, responsive and reliable in the 2 years we've been customers. The owners are in it for the right reasons, have been involved in helminthic therapy for a long time and are far more transparent in their methods than other companies. It also helps that they charge some of the lowest rates. 
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